Advocacy

Our financial counsellors can advocate and/or negotiate on your behalf on an extensive range of issues related to the inability to pay household bills, loans, credit cards, mortgages, rent, fines, taxation and child support. Our aim is to work in the best interests for the people we support.

Outstanding Fines

When Would I Need an Advocate?

You may need an advocate for a number of reasons including:

  • Your financial situation is causing you severe stress
  • You are experiencing physical and mental health issues
  • You lack confidence and /or skills in literacy and numeracy
  • The relationship between you and your creditor has broken down
  • English may not be your first language and you may need an impartial third party for advice and support to contact your creditors

We Act On Your Behalf

With your consent we can contact your creditors including:

  • Banks
  • Credit card companies
  • Telcos
  • Utility providers
  • Government departments

We can also contact external dispute resolution schemes (Ombudsman) on your behalf.


Changing Systems

Along with ensuring people in need are getting the best advice possible to help them through financial difficulty, we also:

  • Raise awareness of financial counselling
  • Communicate the increased demand and need for financial counselling in the community, including significant numbers of individuals and families who are unable to get an appointment due to appointment availability
  • Lobby to secure appropriate funding for financial counselling now and into the future
  • Work with governing bodies to assist with identification of the need for new consumer protection measures
  • Use our industry experience and insight to lobby for policy and law reform

total permanent diability client story