FCN Website Privacy Policy


We are committed to protecting your privacy and ensuring you have a positive experience when using the services that we provide. The Financial Counselling Network (FCN) is committed to complying with the Australian Privacy Principles.

This policy covers information and services provided through our Website www.financialcounsellingnetwork.org.au only – Webinar Event bookings and Zoom access to Financial Wellbeing webinars, our Financial Wellbeing Quiz, Webchat (tawk.to), Emergency Relief and Food Access Service online enquiry form.

For financial counselling services, financial coaching services, community education or financial wellbeing workshops provided to you by one of our member organisations please refer to the member organisations’ privacy and/or complaints policy. Our members can be located here https://www.financialcounsellingnetwork.org.au/our-members/

The Financial Counselling Network is a partnership of community service organisations and local government who have committed to reducing the drivers and impacts of financial hardship across our community. All member organisations are not-for-profit and our financial counsellors do not benefit from the support provided to you.

By visiting our website or otherwise dealing with us you agree to this policy and to the collection of your information by the website or otherwise and to the holding, use and disclosure of your information by us in accordance with this policy and the Australian Privacy Principles.


If you contact us or register for one of our services, through our website, we may collect some of your personal data in order to provide you with the information or a service that you request or enquire about. The FCN may use or disclose your personal information to our member organisation representatives or our HUGS service centre to provide these services. If you do not provide this information, it may not be possible for us to carry on business or interact with you or to provide the services that you require.

We will only use and disclose your personal information in accordance with the Australian Privacy Principles and this policy. We do not give out any of your personal information to third parties unless authorised by you in order to provide you with the service or information requested.

We may use or disclose your personal information for the purposes for which it is provided including: to provide services to you; to provide information to you to support you to resolve your issues; to carry out administrative tasks; to conduct research in order to identify and analyse the ongoing needs of clients and the community in Western Australia experiencing financial hardship; to satisfy the reporting requirements of the Commonwealth and State Governments as well as other charitable institutions from whom the FCN receives grants.

Like most internet-service operators, our website collects non-personally-identifying information of the sort that web browsers, apps and servers typically make available, such as the browser type, language preference, geographical location, referring site, and the date and time of each visitor request. The FCN’s purpose in collecting non-personally identifying information is to better understand how the FCN’s visitors use its services. From time to time, the FCN may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its services. The FCN website also collects potentially personally-identifying information like Internet Protocol (IP) addresses for users that use the services and visitors.

If you attend an online Financial Wellbeing workshop as a participant, the host (the FCN member) may choose to record the session, and if so, the host will obtain consent from you. The FCN uses Zoom to host our online workshops and Zoom helps hosts obtain consent from meeting participants by providing visual and audio cues to alert participants of a recording. Recordings may contain personal data and may be stored in Zoom’s cloud at the request of the FCN or held in the hosts’ local storage device.

If you engage with the FCN webchat option, you will be required to agree to a consent before being able to enter a chat with a live FCN webchat agent (financial counsellor). Webchat sessions are saved and can be reviewed by the FCN central administration team for compliance with the privacy principles.

We do not knowingly collect any personal information from children under the age of 18. If you are under 18, be sure to obtain your parent’s or guardian’s permission before you send any information about yourself (your name, address, e-mail address etc.) to us or anyone else over the Internet.

The online enquiry form for the Emergency Relief and Access Service collects your personal information and immediate relief needs in order to respond to your request. Alternatively, you may contact the service on 1800 979 777.

We only collect your name, contact, suburb and details of service request in order to assist you. You have the right to request access to your personal information. You also have the right to request that your personal information be corrected, completed, made accurate or removed from our records. If you believe that any information that we hold about you is inaccurate or out of date, please contact us and we will review and update the relevant information within the FCN members and services.

For privacy complaints or any enquiries about your personal information please contact our Principal Officer at contact@financialcounsellingnetwork.org.au

May 2020